Start your journey or
transform your career

Short courses with huge impact

Problem-Solving Methodologies

Important skills in the workplace include being agile, reflective and inclusive. Problem-solving incorporates all of these aspects and more. It’s not just about solving a problem but undertaking a process to solve that problem in the most effective way. The Problem-Solving Methodologies online course will help you understand and apply the methods necessary to become a successful problem-solver.

Using case method theory, this problem-solving course will help you to plan and identify multiple approaches for solving complex and unpredictable business and operational problems. You will use standard problem-solving processes, techniques and tools to define complex problems and evaluate optimal problem-solving processes and the implementation of solutions. During the Problem-Solving Methodologies course, you will hear from organisational leaders, explore problem-solving approaches and apply your understanding to case studies.

Module 1: Problem-solving approaches

Topics explored in this module:

– Problem-solving approaches and methods
– Systems thinking and problem-solving
– Analysing problems in the workplace

Module 2: Case studies

In this module you’ll:

– Unpack the McDonald’s hot coffee case
– Consider a case study about how an improved food service creates a better life quality for elderly people
– Contribute to collaborative discussions

Module 3: Case study application

In this module you’ll:

– Apply your understandings using a case study about how the Challenger disaster changed NASA
– Contribute to collaborative discussions

Module 4: Take-home messages

In this module you’ll:

– Create four key take-home messages
– Reflect on your learning journey

Level: Advanced
Ideal for mid-level executives and senior managers
Delivered 100% online
Complete in 4-6 hours
Self-paced learning
Interactive activities and case studies
Gain in demand skills
DeakinCo. Certificate

Why choose DeakinCo.

Part of world-leading Deakin University, DeakinCo. are pioneers of workplace transformation for the future of work. Our mission is to help organisations and individuals build the emerging and in-demand skills required to succeed in the workplace today - and tomorrow. We are trusted by some of Australia’s largest organisations and most recognisable brand names.

DeakinCo. have partnered with Navitas Professional, part of global education provider Navitas, to develop short courses that enhance both immediate workplace performance and future employability. Navitas transforms the lives of more than 70,000 students each year through education.