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Short courses with huge impact

Developing Customer Experience Interactions

This intermediate online customer experience course will teach you how to effectively design critical customer experience stages or touch-points. It will arm you with the tools to manage business operations while maintaining a high standard of service through the delivery of a memorable customer experience. The underpinning focus of the course material is to ensure that the customer is at the forefront of your mind when developing, managing and making business decisions.

You will analyse and interpret insights to implement actions that will enhance the customer experience and drive business success. You will be taught strategies to champion customer needs and coach others in the tools, techniques and design principles to reinforce a customer-centred culture.

Modules in the Developing Customer Experience Interactions online course include; Customer expectations and customer-centric culture.

Module 1: Customer expectations

Topics explored in this module:

– Customer experience stages
– Identifying customer needs
– Customer analysis tools
– Measuring success

Module 2: Customer-centric culture

Topics explored in this module:

– Define customer groups
– Determine business outcomes
– Manage operations
– Coach others on customer loyalty

Level: Practitioner
Ideal for senior team leaders and customer experience managers
Delivered 100% online
Complete in 4-6 hours
Self-paced learning
Interactive activities and case studies
Gain in demand skills
DeakinCo. Certificate

Price: $250

Why choose DeakinCo.

Part of world-leading Deakin University, DeakinCo. are pioneers of workplace transformation for the future of work. Our mission is to help organisations and individuals build the emerging and in-demand skills required to succeed in the workplace today - and tomorrow. We are trusted by some of Australia’s largest organisations and most recognisable brand names.

DeakinCo. have partnered with Navitas Professional, part of global education provider Navitas, to develop short courses that enhance both immediate workplace performance and future employability. Navitas transforms the lives of more than 70,000 students each year through education.