The customer experience
skills you need
Find your online customer experience course
Customer Experience Courses
How do you create an impactful, positive all-round customer experience? Learn when and where to delight your customers. Find out how to create, sustain and maintain excellent customer experiences. Foster a customer-centric culture in your business and elevate your organisation’s approach to customers. Learn all of this and more with a DeakinCo. online customer experience course. Choose from one of four courses depending on your current level of expertise. There’s something for everyone, from customer experience strategists to organisational leaders.
In less than 6 hours you could develop the skills you need to confidently create and deliver winning customer experiences. Find your course and deepen your understanding of customer experience today.
Choose your customer experience course
Change the shape of your customer experience with a DeakinCo. professional course. Our online short courses are ready when you are.
Newest online customer experience courses from DeakinCo.
Understanding Customer-Centric Design
Learn the value of customer experience, how to apply customer focussed design principles and collaborate with others to enhance customer experience.
Level: ProficientAligned to Team/Unit Leader level
Course price: $250
Developing Customer Experience Interactions
Analyse and interpret insights, implement actions and champion a customer-centric culture to enhance the customer experience and drive business success.
Level: PractitionerAligned to Line/Operational Manager level
Course price: $250
Managing Customer Experience Data Insights
Drive systematic approaches to customer-centred design and customer experience improvements with data insights.
Level: AdvancedAligned to Functional/Middle Manager level
Course price: $250
Setting Customer Experience Strategy
Understand the strategic elements that drive a successful customer experience ecosystem and achieve an organisation-wide alignment.
Level: ExpertAligned to Strategic/Senior Manager level
Course price: $250
Why choose DeakinCo.
Part of world-leading Deakin University, DeakinCo. are pioneers of workplace transformation for the future of work. Our mission is to help organisations and individuals build the emerging and in-demand skills required to succeed in the workplace today – and tomorrow. We are trusted by some of Australia’s largest organisations and most recognisable brand names.
DeakinCo. have partnered with Navitas Professional, part of global education provider Navitas, to develop short courses that enhance both immediate workplace performance and future employability. Navitas transforms the lives of more than 70,000 students each year through education.
Complete in 4-6 hours
Focus on one, or build out a compelling portfolio, our bite-sized courses help you define your career.
100% online
Our flexible self-paced online delivery allows you to study anywhere, anytime and around your other commitments.
DeakinCo. certificate
Showcase your learning with a certificate of completion or validate your skills with an optional Professional Practice Credential.
Be in demand
Globally respected and industry demanded, show employers you have the skills they want.