The customer experience
skills you need

Find your online customer experience course

Customer Experience Courses

How do you create an impactful, positive all-round customer experience? Learn when and where to delight your customers. Find out how to create, sustain and maintain excellent customer experiences. Foster a customer-centric culture in your business and elevate your organisation’s approach to customers. Learn all of this and more with a DeakinCo. online customer experience course. Choose from one of four courses depending on your current level of expertise. There’s something for everyone, from customer experience strategists to organisational leaders. 

In less than 6 hours you could develop the skills you need to confidently create and deliver winning customer experiences. Find your course and deepen your understanding of customer experience today.

Choose your customer experience course

Change the shape of your customer experience with a DeakinCo. professional course. Our online short courses are ready when you are.

Newest online customer experience courses from DeakinCo.

customer experience
Understanding Customer-Centric Design

Learn the value of customer experience, how to apply customer focussed design principles and collaborate with others to enhance customer experience.

Level: Proficient

Aligned to Team/Unit Leader level

Course price: $250

customer experience
Developing Customer Experience Interactions

Analyse and interpret insights, implement actions and champion a customer-centric culture to enhance the customer experience and drive business success.

Level: Practitioner

Aligned to Line/Operational Manager level

Course price: $250

customer experience
Managing Customer Experience Data Insights

Drive systematic approaches to customer-centred design and customer experience improvements with data insights.

Level: Advanced

Aligned to Functional/Middle Manager level

Course price: $250

customer experience
Setting Customer Experience Strategy

Understand the strategic elements that drive a successful customer experience ecosystem and achieve an organisation-wide alignment.

Level: Expert

Aligned to Strategic/Senior Manager level

Course price: $250

Why choose DeakinCo.

Part of world-leading Deakin University, DeakinCo. are pioneers of workplace transformation for the future of work. Our mission is to help organisations and individuals build the emerging and in-demand skills required to succeed in the workplace today –  and tomorrow. We are trusted by some of Australia’s largest organisations and most recognisable brand names. 

DeakinCo. have partnered with Navitas Professional, part of global education provider Navitas, to develop short courses that enhance both immediate workplace performance and future employability.  Navitas transforms the lives of more than 70,000 students each year through education.

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Complete in 4-6 hours

Focus on one, or build out a compelling portfolio, our bite-sized courses help you define your career.

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100% online

Our flexible self-paced online delivery allows you to study anywhere, anytime and around your other commitments.

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DeakinCo. certificate

Showcase your learning with a certificate of completion or validate your skills with an optional Professional Practice Credential.

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Be in demand

Globally respected and industry demanded, show employers you have the skills they want.

Discover new possibilities with DeakinCo.