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Leading Effective Communication Streams

Leading effective communication is an essential skill in workplaces, and indeed in life. The need to connect with others, hear and be heard is the basis of human interaction. This learning journey will explore how to optimise your communication by applying emotional intelligence.

You will understand the importance of staying calm under pressure and develop the skills to resolve conflicts with empathy. It also looks at the role of ICT in workplace communications, and how it should be managed. In this course, you will be guided to think about your ability to lead effective communications in the workplace and you will complete some case studies to help you apply these concepts to your own industry or role.

Topics explored in this module:

  • – Optimising your communication
  • – Using emotional intelligence in communication
  • – Communicating under pressure and resolving conflict
  • – ICTs – getting the balance right
  • – Refining your communication strategies

In this module you’ll:

  • – Consider a case study about communicating bad news
  • – Consider a case study about using ICTs in the workplace
  • – Contribute to collaborative discussions

In this module you’ll:

  • – Apply your understandings using a scenario about managing workplace tensions
  • – Contribute to collaborative discussions

In this module you’ll:

  • – Create four key take-home messages
  • – Reflect on your learning journey
  • Level: Advanced
  • Ideal for mid level executives and senior leaders
  • Delivered 100% online
  • Complete in 4-6 hours
  • Self-paced learning
  • Interactive activities and case studies
  • Gain in demand skills
  • DeakinCo. Certificate

Price: $250

Why choose DeakinCo.

Part of world-leading Deakin University, DeakinCo. are pioneers of workplace transformation for the future of work. Our mission is to help organisations and individuals build the emerging and in-demand skills required to succeed in the workplace today -  and tomorrow. We are trusted by some of Australia’s largest organisations and most recognisable brand names. 

DeakinCo. have partnered with Navitas Professional, part of global education provider Navitas, to develop short courses that enhance both immediate workplace performance and future employability.  Navitas transforms the lives of more than 70,000 students each year through education.
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Complete in 4 - 6 hours

Focus on one, or build out a compelling portfolio, our bite-sized courses help you define your career.

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100% Online

Our flexible self-paced online delivery allows you to study anywhere, anytime and around your other commitments.

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DeakinCo. certificate​

Showcase your learning with a certificate of completion or validate your skills with an optional Professional Practice Credential.

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Be in demand

Globally respected and industry demanded, show employers you have the skills they want.​

Discover new possibilities with DeakinCo.

In demand and on demand

Learn the most sought after skills of today at a time and pace that suits you.  Our online short courses are ready when you are.

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